Welcome, here you will find answers to the most frequently asked questions.
Frequently Asked Questions
Installation / Product Use
Simply download your product’s installer and follow the instructions.
If you already downloaded the trial version and purchased the product, you just have to enter your SoundFingers credentials with your license number to activate it.
Yes. The plugin version is free if you own the Kontakt version.
Simply log into your account, add the plugin version to your cart and the product price will drop down to 0€.
This way, you’ll have acces to both the Kontakt and plugin versions of your instrument(s) into your account.
Most likely your DAW needs it to be installed in the default location.
- On Windows : C:/Program Files/Common Files/VST3
- On MacOs : System/Library/Audio/Plug-Ins/Components -or ~/VST3
If you’re facing this, either delete the plugin you just installed or move it to the location specified above.
Note that the plugins are not (yet) compatible with ProTools.
This plugin is available in VST3 (MacOS and Windows) and AU format (MacOs).
The plugins are built as Universal Binaries and should work fine on M1 chips. But I strongly encourage you to try the demo version of the plugin before buying it.
Account / Orders
Make sure to check your spam folder but if you didn’t receive your emails, please send me a message and I’ll send them again.
For several reasons you may encounter downloading issues. If your download stops midway or you get an error page, please refresh your browser, delete all cookies and caches, then try again in a few minutes. If you still have trouble let me know : I’ll update your link.
You can use Paypal if you own an account or you can use your credit card with Stripe.
Know that the Ussename can only be in lowercase letters and/or numbers.
In any case, if you’re experiencing issues, please send me a message with the email linked to your account.
Due to the nature of digital products, refunds are not possible. Unless you accidentally bought the same product multiple times, or it was a fraudulent purchase, refunds will not be granted.
Trial versions of the products are available so feel free to try them before purchasing it.
Depending on the browser you’re using, your location, numerous download requests and server load, you may encounter downloading issues. If your download stops midway or you get an error page, please refresh your browser, delete all cookies and caches, then try again in a few minutes. If you still have trouble let me know. I’ll update your link.
Misc.
I FOUND A BUG
If you find anything which doesn’t work properly, please send me a message.
DO YOU HAVE ANY DEALS OR SPECIALS?
Yes, sometimes. You can subscribe to be informed about special offers.
CAN YOU MAKE A CUSTOM INSTRUMENT ?
I’d be interested in working on other projects ! Please send me any ideas you may have. I can convert Kontakt instruments to VST plugins, or follow your project and build the VST you want.
Please contact me and we’ll talk about your project.
I’m always here to help if you have questions or dif you’re facing issues. I usually reply within the hour but check the time difference between you and me :
I’m available from Mon. to Sat. – 09.00AM to 08.00PM, GMT+1
